Effective Date: April 23, 2026
Prism is a fully digital platform. There are no physical goods, packages, or shipments involved. All products and services offered through prismvisibility.com are delivered electronically.
When you purchase scan credits on Prism, the credits are delivered instantly to your account after payment verification through Razorpay, our payment gateway.
Once the payment is confirmed, the purchased credits are immediately added to your account balance and are ready to use for AI visibility scans.
After a successful purchase, you will see:
In rare cases, credit delivery may be delayed due to payment verification or network issues. If your purchased credits are not reflected in your account within 5 minutes of a successful payment, please:
We will investigate and resolve any credit delivery issues promptly.
Credit packages cannot be exchanged for a different package size or type. If you need more credits, simply purchase an additional credit package. All credit packages are additive — new credits are added to your existing balance.
Prism is accessible globally via any modern web browser. There are no geographic restrictions on accessing the service or purchasing credits. However, scan results may vary depending on the AI engines selected and their regional availability.
For any questions about delivery of your purchased credits or this policy, please reach out to us: